Brand: Turean
Website: turean-coating.com
Support Email: info@turean-coating.com
WhatsApp: +86 13266312910
Business Location: Foshan, Guangdong, China 528000
Last updated: 【December 20, 2025】
Thank you for shopping with Turean (“we,” “us,” “our”). This Shipping Policy explains how order processing, shipping, delivery, and related issues work for purchases made through turean-coating.com (the “Site”).
If you need assistance, please contact us at info@turean-coating.com or WhatsApp +86 13266312910.
We ship from Foshan, Guangdong, China.
International availability may vary based on destination, carrier rules, and local regulations.
If you are unsure whether we can ship to your location, please contact us before placing an order.
Orders are typically processed within 【1–3 business days】 after payment is confirmed.
Processing time does not include weekends or public holidays.
During peak periods or promotions, processing may take longer.
Once your order ships, you will receive a shipping confirmation and tracking information when available.
Delivery time depends on the destination, shipping method, and customs clearance.
Estimated delivery timelines (for reference only):
Express courier: 【3–10 business days】
Standard international shipping: 【7–20 business days】
Freight (bulk/B2B orders): 【depends on route and terms】
Note: These are estimates and not guaranteed. Weather, carrier delays, customs inspections, and regulatory restrictions may impact delivery time.
Shipping fees (if applicable) will be shown at checkout or confirmed with you before shipment for special orders.
Shipping charges may depend on:
Destination country/region
Package weight and dimensions
Shipping method (courier vs. freight)
Local handling requirements
International orders may be subject to customs duties, import taxes, brokerage fees, and local charges imposed by the destination country.
Unless explicitly stated otherwise in writing, customers are responsible for:
Any import duties/taxes
Customs clearance fees or local handling fees
Additional documentation requirements requested by customs
Customs policies vary widely. If you have questions, please check with your local customs office before ordering.
Some Turean products are coatings/chemical materials and may be restricted by certain carriers or regulations in some countries/regions.
Because of these restrictions:
We may need to use specific carriers or shipping methods
Some destinations may not be serviceable
Returns may require special compliance (see our Refund Policy)
By placing an order, you acknowledge that international shipping availability may be affected by carrier/regulatory requirements.
Please ensure your shipping address is complete and accurate, including:
Recipient name
Street address / apartment or suite number
City, state/province, ZIP/postal code
Phone number (recommended for delivery)
We are not responsible for delivery issues caused by:
Incorrect or incomplete addresses
Failed delivery attempts due to recipient unavailability
Refusal to accept delivery
If an order is returned due to address issues or failed delivery, additional shipping charges may apply for reshipment.
Tracking information will be provided when available.
Please note that tracking updates may take 24–72 hours to appear depending on the carrier.
For some freight or special shipments, tracking may be limited, and we may provide alternative shipment updates.
If your shipment is delayed, lost, or appears stuck in transit, please contact us and include:
Order number
Tracking number
Current tracking screenshot (if available)
We will work with the carrier to investigate and provide the best available solution.
Delays caused by customs, weather, peak season, or carrier disruptions may be outside our control.
Please inspect your package immediately upon delivery.
If the package is damaged, leaking, missing items, or incorrect, you must contact us within 48 hours of delivery and provide:
Photos/videos of the outer box and shipping label
Photos/videos showing the issue clearly
Your order number
We will verify the issue and offer an appropriate solution such as replacement, reshipment, partial refund, or full refund depending on the case.
Requests submitted after 48 hours may not qualify due to carrier claim limitations.
Orders can be canceled before shipment.
Once an order ships, it cannot be canceled. Please refer to our Refund Policy for return eligibility (unopened items only).
For shipping questions, please contact:
Turean Support
Email: info@turean-coating.com
WhatsApp: +86 13266312910
Business Location: Foshan, Guangdong, China 528000
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